Qualities Of A Full Time Customer Service Representative

Training Provided!

Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.

Expectations:

• Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele.
• Arranging services including hotel, catering, and ground transportation.
• Coordinating aircraft services, such as fuel and hangar storage.
• Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educating customers on available services, promotions and programs.
• Processing customer invoices.
• Answering customer questions and resolving issues as necessary.

Position Requirements

• We are looking for team members with a High School Diploma or General Education Degree (GED).
• Excellent interpersonal, verbal, and written communication skills.
• Proficient computer skills.
• Must possess a valid state Driver's License.
• Previous customer service experience preferred.
• Previous FBO experience a plus.

An Equal Opportunity Employer M/F/Disability/Vet

Primary Location: United States-Wisconsin-Milwaukee-General Mitchell International Airport

Schedule: Full-time

Employee Status: Regular